Returns, Cancellations & Exchange Policies

Returns Policy

At Melano925silver.in, we offer a 3-day return policy for unused and undamaged products. To qualify for a return, the items must have their original tags intact and be returned in the box they were delivered in.

Easy Exchanges

We also provide easy exchanges within the same 3-day period. If you wish to exchange a product, simply follow the return procedure outlined below.

3-Day Money Back Guarantee

If you are not satisfied with your purchase, you can return it within 3 days for a full refund, provided the product meets our return criteria.

How to Return the Product

  1. Initiate a Return: Contact our customer service or mail to support@melano925silver.in team to request a return authorization.
  2. Prepare the Package: Ensure the product is unused, undamaged, and in its original packaging.
  3. Ship the Product: Send the package back to us using a reliable shipping service. We will cover the shipping cost for returns.
  4. Refund Process: Once we receive and inspect the product, we will process your refund. The amount will be credited back to the original payment method.

Free Lifetime Warranty

We stand by the quality of our products with a free lifetime warranty. This covers manufacturing defects but does not include damage caused by misuse or normal wear and tear.

Terms & Conditions of Returns

  • Returns must be initiated within 3 days of receipt.
  • Products must be unused, undamaged, and returned with all original packaging and tags.
  • Customized or special order items are not eligible for return.
  • Shipping costs for returns are covered by us.

Delivery Terms

We strive to deliver your orders promptly. Delivery times may vary based on your location and the availability of the product.

Order Cancellation Policy

  1. Order Cancellation:- Cancellations are possible only if the order has not been dispatched from our warehouse.
  2. Instagram: Direct message us at @melano925silver.in
  3. WhatsApp: Chat with us at +91 9328868516
  4. Email: Contact us at support@melano925silver.in
    5. We are available Monday-Saturday between 10 AM to 7 PM. All pending queries will be resolved on priority the next day. Thank you for shopping with MELANO 925 Silver. We appreciate your business and are here to ensure your satisfaction with our products.

For returns, exchanges, and cancellations of gold and diamond jewellery, please ensure that the items are in their original condition and packaging. Due to the high value of these items, additional verification may be required.

If you have any questions or need further assistance, feel free to contact our customer service team or mail to support@melano925silver.in.